SHIPPING AND RETURNS

 

What postage carrier do you use?

All purchases made through MRENGRACIA.COM are posted via Australia Post as our main carrier to keep shipping costs affordable.


Is there tracking available for my order?

Yes. All shipping costs cover handling fees and tracking is provided. All orders sent through Australia Post will obtain a tracking number however MRENGRACIA.COM assumes no responsibility for delayed or lost shipments once the parcel has been passed over to the mailing carrier. 


We ship all physical products out of Sydney, Australia to the USA, UK, and New Zealand. Please note that MRENGRACIA.COM is not responsible for duty, tariffs, taxes and other fees incurred for orders shipped to destinations outside of Australia.

Sometimes not all items in your order are available for shipment at the same time, and items may be delivered separately. If we need to do this there is no extra charge to you. Please note shipping estimates for parcel arrival dates are approximations and are not guarantees.

All sales are final and no refunds are offered, however in the rare case of circumstances please email hello@mrengracia.com for any issues and our team will do our utmost best to address the concern.